Refund Policy
Last updated: 5 August 2026. This policy covers payroll and superannuation audit preparation engagements offered by Cloud Data Integration.
Scope
Refunds apply only to paid engagements confirmed in writing—payroll audit preparation, superannuation contribution reviews, award classification checks, and pre-audit document packs. This website does not take payments; invoices are handled offline after scoping.
Eligibility
A full refund is available if you cancel at least 5 business days before a scheduled kickoff and no preparatory work has begun. Partial refunds may apply when file intake or gap analysis has started but deliverables are incomplete, based on time already spent.
Timeframe
Refund requests must be sent to audits@clouddataintegration.digital within 14 days of the scheduled kickoff date or invoice date, whichever is later for that booking.
Conditions for full or partial refund
Full refunds require timely cancellation and no started work. Partial refunds subtract completed review hours, packs already delivered, and fixed third-party costs we incurred with your written approval.
Non-refundable items
- Completed document packs and delivered classification memos once accepted by email
- Scheduled sessions missed without notice (no-shows)
- Third-party fees you incur independently (your payroll software licences, courier costs, or travel you arrange)
Deposits
If a deposit was requested to hold a start date, it is refundable under the 5-business-day cancellation rule above. After file intake begins, the deposit may be applied to work completed.
Cancellation and rescheduling
You may reschedule once at no charge with at least 3 business days’ notice. Further changes may be treated as a new booking. Cloud Data Integration may propose a new date if key client stakeholders become unavailable.
Work already started
If we have begun reviewing pay runs, contribution files, or drafting gap lists from materials you provided, refunds are limited to unused engagement time, calculated fairly and confirmed in writing.
Purchased materials
We do not sell physical goods. Any shared templates or cover indexes remain covered by the engagement letter; fees for completed packs are non-refundable once delivered.
Process, processing time, and method
Email audits@clouddataintegration.digital with your booking reference, reason, and preferred contact number. Approved refunds are returned by the original payment method within 10–15 business days. Bank processing times may vary.
Exceptions
If Cloud Data Integration cancels an engagement, you may choose a full refund or a free reschedule. Force majeure events may delay delivery without creating additional liability beyond fees paid for undelivered work.
Contact
Refund requests: audits@clouddataintegration.digital, +61 (03) 5389 0879, 20 McLachlan Street, Vectis, Victoria 3401, Australia.